Wednesday, May 22, 2013
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For technical support requests please call the GSU Help Desk:

Off campus
404-413-HELP (4357)

On campus
ext. 3-4357

 Technology Services Minimize

Services we can provide

  • We provide internet access and electronic mail accounts to COE faculty, graduate research assistants, student assistants and staff.
  • We provide troubleshooting and support to network related and local printer problems. 
  • We provide weekly backups (Monday thru Friday) of all Novell network servers.  
  • We provide assistance in virus cleaning of workstations.
  • We provide updates to network protocols as a function of college-wide changes.
  • We provide a Web Server for the college and provide account creation for those people who are eligible.

 

Services that we do not provide

  • We can only give you software to install locally on your office computer, laptop, or home computer that is legally site licensed.
  • We do not load personal software locally on individual computers.
  • We are not experts in all of the software.
  • We can not provide setups or support for non-networked/non-GSU purchased computers.

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 Did you know... Minimize
• We will happily meet with any College of Education faculty member writing a grant that includes a technology component to provide our expertise to help you gather the technical information you need or direct you to the people and resources that can meet your technology needs. Once you are awarded a grant we are also there to help you implement your technological needs. 

• We have the ability to host your survey needs on the web. The College of Education has survey software on our web server. You can design and manage your survey right from your own web browser.

• We have a high capacity CD/DVD duplicator. You bring us the CD or DVD to be copied along with the media for us to copy your job to. Depending on the number to be copied a small fee may be charged if printing is done on the CD/DVD cover. Note: Items to be duplicated must have the proper copyright permission in order to be duplicated. Contact us prior to buying your media and we can recommend the best to buy.

Please contact Randy Jones (
rjones@gsu.edu) or Toni Marcovecchio (tmarco@gsu.edu) to arrange a consultation.




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 Additional Support Services Minimize

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