COE Tech Support Home

Monday, May 20, 2013

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To request Help

For technical support requests please call the GSU Help Desk:

Off campus
404-413-HELP (4357)

On campus
ext. 3-4357

Remote Support

Custom Remote Control Client configured to automatically connect to CoE Tech Support. No changes are made to your system. You may delete the single file to remove all traces from your computer.

(Download client)

Custom Remote Control Client configured to automatically connect to CoE Tech Support. No changes are made to your system. You may delete the single file to remove all traces from your computer.

(Download client)

Links

Desire2Learn

GSU Lynda

GSU Send a File

Skillport

Georgia State University

College of Education

IS&T services

Instructional Technology Center

Definition

Virtual Private Network (VPN)

A VPN connection encrypts and tunnels the data being transferred over the Internet to a VPN server on a workplace network. Without a VPN connection, data that is sent over the Internet might not be protected from snooping.

The Cisco VPN is the software used at Georgia State University to secure network connections from home computers or laptops over the campus network.

To get the latest GSU VPN for your laptop or home computer please visit the following link:

Georgia State University VPN Software

Welcome to the TSS Support Site

The College of Education Technical Support and Systems (TSS) unit plays an integral role in identifying opportunities for the college to meet its goals through the strategic use of technology.

Microsoft Windows 8 - College of Education

Windows 8 will not be supported college wide until July 2013.

COE Tech News and Updates

How do I get to my files off campus?

Instructions for using Microsoft Remote Desktop to get to your office computer while off campus (these instructions are for those computers that have been imported into the GSU campus Microsoft Active Directory domain). Updated as of January 9, 2013:

Finding My Computer's Name

Remote desktop from Windows XP Computers/Laptops (PDF file)

Remote desktop from Windows 7 Computers/Laptops (PDF file)

Instructions on how to map to your folders on the new College of Education Microsoft file server (Ed-Gambit) from off campus without using remote desktop. Updated as of January 7, 2013.

Windows 7 Computers/Laptops (PDF file)

Apple workstations/laptops (PDF File)

Finding My Computer's Name

Remote desktop from Windows XP Computers/Laptops (PDF file)

Remote desktop from Windows 7 Computers/Laptops (PDF file)

Instructions on how to map to your folders on the new College of Education Microsoft file server (Ed-Gambit) from off campus without using remote desktop. Updated as of January 7, 2013.

Windows 7 Computers/Laptops (PDF file)

Apple workstations/laptops (PDF File)

Temporary GSU Wireless Access Accounts

If you require wireless access for your participants and they are not GSU Staff, Faculty or Students you will need to request a guest account through GSU IS&T. Please go to the following link fill it out well in advance of your event so that the ids can be created. NOTE: It is always a good idea when requesting the guest ids to fill out the “event date” as “the day before” the actual event date. That way you can test one of the ids a day ahead to make sure it works.

Request Temporary Accounts